WhatsApp Data Usage

Disclosure · Travelhawk Bus Intelligence

This page explains how Travelhawk.gr uses WhatsApp messaging and processes personal data through the service bus-intelligence.travelhawk.gr.

Use of WhatsApp

Travelhawk.gr uses WhatsApp solely to deliver non-promotional, service-related transportation notifications, such as bus pickup or dropoff alerts and estimated arrival times.

Message Processing

WhatsApp messages are delivered using:

• Twilio Inc. — messaging infrastructure provider
• Meta Platforms, Inc. (WhatsApp) — messaging platform

Data Used

The following data may be processed when you communicate with us via WhatsApp:

• Mobile phone number
• Message content
• Delivery and timestamp metadata

Purpose of Processing

WhatsApp data is processed exclusively to:

• Send transportation alerts and operational notifications
• Respond to user-initiated messages
• Maintain service reliability and security

Data Sharing

WhatsApp data is not sold and is not shared with third parties except for required service providers involved in message delivery.

Data Retention

WhatsApp messages are retained only for as long as necessary to provide the service or comply with legal obligations.

User Control

Registered users may terminate WhatsApp notifications at any time directly through their account's admin panel.

Contact

For more information, please review our Privacy Policy.