Privacy Policy

Last updated: 07 Jan 2026

This Privacy Policy explains how Travelhawk.gr ("we", "us", "our") collects, uses, and protects personal data when you access or use the website and services available at bus-intelligence.travelhawk.gr.

1. Information We Collect

We may collect the following personal data:

• Mobile phone number
• WhatsApp message content sent to us
• Transportation-related data (e.g. route numbers, pickup or dropoff alerts)
• Technical data (IP address, browser/device type, timestamps)

2. WhatsApp Communication

If you communicate with us via WhatsApp, your messages are processed through:

• Twilio Inc. — messaging infrastructure provider
• Meta Platforms, Inc. (WhatsApp) — messaging platform

WhatsApp is used exclusively to send non-promotional, service-related notifications such as bus arrival alerts.

3. Purpose of Processing

We process personal data for the following purposes:

• Providing transportation alerts and operational notifications
• Responding to user inquiries
• Ensuring system reliability and security
• Meeting legal and regulatory obligations

4. Legal Basis

Processing is based on:

• User consent
• Legitimate interest in providing transportation services
• Compliance with legal obligations under Greek and EU law

5. Data Retention

Personal data is retained only for as long as necessary to provide the service or to comply with legal obligations.

6. Data Sharing

We do not sell personal data. Data may be shared only with trusted service providers required for message delivery:

• Twilio Inc.
• Meta Platforms, Inc. (WhatsApp)
• Infrastructure or hosting providers (if applicable)

7. User Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent for WhatsApp messaging at any time

Requests can be sent to: support@travelhawk.gr

8. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure.

9. Contact Information

For more information on how we use WhatsApp data, please visit our WhatsApp Data Usage page.